The growth of technology and online shopping is massive and it continues to grow so do the expectations that are now required by the shoppers who use the technology. Once upon a time a specialist delivery service was a luxury that you’d have to pay through the teeth for, these days it is a service that is expected, sometimes as part of the service but, what is ‘final mile’ and can you benefit from it?
Final Mile Delivery explained
The term, ‘final mile’ refers to the very last part of a product’s journey, from the warehouse shelf, to the back of a big truck and then to your doorstep. Today we see specialist ‘final mile’ services available when needing something like healthcare logistics from Tecdis Network, granted we aren’t talking small packages containing cuddly toys here and as the world of technology growths further still, so will the need for these types of specialist services. The ‘final mile’ is also, usually, the most time consuming and costly part of the products journey, normally contributing to the largest part of the customers overall satisfaction.
What can affect customer satisfaction?
Because the ‘final mile’ is the last leg of your products journey it means that it is the part of the journey that can take the longest, quite simply because your item is part of a bigger load, stopping at numerous stops along the way, sometimes the stops can be over a great distance and very often making the whole process very time consuming, you’ve seen your goods travel a long way at quite some speed and then when they hit the ‘final mile’ there seems to be some kind of bottleneck…other customers.
Take a look at this blog about the business goal tips for a broader idea of how things are changing like the magic of being able to track your product at every step of its journey, not so magic anymore though, more of an expected part of the service and if not, then why not?
What can be done?
Understanding the needs of the customers alongside the growth of technology has seen some amazing services born that have even been noticed by the government, they cater for the following industries and provide some of the following services;
Industries
- Access Control
- Banking & Retail
- Digital signage & Kiosk
- Fitness
- Health Tech
- IT & Data
- Power systems & Plant
- Print & Imaging
- Robotics
- Telecommunications
- Vending & Gaming
Services offered
The many services offered by the white glove logistics company include the following:
- Specialist vehicles
- Dedicated loads
- Up skilled drivers
- European Linehaul
- China wide Linehaul
- Final mile deliveries
- Unpack and positioning
- Removal of waste
Close Collection Site
When a large and very complex piece of technical equipment is to be installed, the white glove provider would plan to take possession of the equipment near the final destination and they would be responsible for the rest of the project, including calibrating the equipment ready for use.
As you can see, no stone has been left, ‘unturned’, if any of these areas of business relate to what you do then you probably need to be using a specialist ‘final mile’ company.
