Why can I only select one sample from each brand in my kit?
In order for every BeautyArmy member to have a chance to try each brand, we limit each kit to having one sample from each brand. We try to sample enough of each product to last for several months, so if you want to try another sample from that brand, just visit us next month and add them into your future kit! If you really want to make sure you can try specific samples, you can pre-order BeautyArmy Kits for any given month.
Why can I only select one of each sample?
In order for every BeautyArmy member to have a chance to try each product, we allow each BeautyArmy babe to try each sample once per kit. Our team works hard to ensure that each sample we in your kit has enough product to give you a chance to find out how much you love it. When you find a product perfect for you, be sure to visit our full-sized shop to buy some before your sample runs out!
How often do you get new samples?
We are always working with our brand partners to get new and exciting products for you to try. We add products as soon as we have them ready to ship from our warehouse, so check back often to see what we have added. Products can be sampled anytime from when they are released until when we run out.


Why can I only purchase one kit per month?
To ensure that all of our BeautyArmy babes have the chance to purchase a kit, we limit our members to one kit a month.
Why do you have monthly kits if they are all different?
Since we limit our members to one kit a month, we refer to our sample kits as monthly kits even though each one is tailored for you by you. You can buy a kit anytime between the first and last days of the month. You can buy your kit in a given month on any day, and you can decide which day you want to buy each month, and it can be different each month. There are no restrictions or limitations based on when you previously purchased a kit.
Do you have subscriptions for your kits?
No, BeautyArmy no longer offers subscriptions for our sample kits. We believe in helping women find the best products for them, not in adding to ‘sample waste’. We know thjat everyone has different preferences on how many samples they want, and when they want them, so BeautyArmy has requires no commitment for how many kits you buy and when you buy them. If you don’t feel like buying a kit one month, you don’t have to buy one.
Is there a “best” day of the month to buy my kit?
Just like with beauty products, your “best” is based on you. You can purchase any day of the month. When we bring on new samples, we always aim to have them available for at least a month. We bring on samples as soon as we have them available for you throughout the month. We ship on demand as fast as we can. This means the day after you buy your kit, it is being built for you and shipped out. Due to pre-orders that are fulfilled on the first of each month, shipping can be slightly longer if you order around the very end or beginning of a month. So, there is no “best” day in terms of sample selection, it is simply about what works best for you!


When does my kit ship?

We ship on demand as fast as we can. This means the day after you buy your kit, it is being built for you and shipped out.

How much does shipping cost?

We know how much of a pain shipping costs can be, so shipping is FREE for all BeautyArmy Sample Kits!

How long does it take for a kit to ship?

We ship from our warehouse in Northern California with USPS. The average shipping time is four days with orders being delivered to the East Coast taking slightly longer. Orders can take longer if ordered around the first of the month due to processing of pre-ordered kits. If your kit takes longer than 14 days from when you ordered it to reach you, please email our team at Kits shipped outside the continental US may take longer to arrive.

Can I track my kit once it is shipped?

Once our team has processed your kit, you will receive an email letting you know that your kit has shipped. There will be a USPS tracking number in that email for you to follow your kit’s journey.

Where do you ship?

Currently, we only ship within the United States of America. We are hoping to expand in the near-future.


How do I use my gift certificates or credits?

If you have received a gift certificate or any credits for BeautyArmy, they will appear on your account page. They will also be at the bottom of your cart, and at the top of your checkout window – simply click on the coupon you wish to apply to receive the specified discount.

How do I purchase gift certificates?

Gift certificates are available for purchase here. You can purchase credits for 1, 3, 6 or 12 kits. If you purchase 6 or 12 kits, you’ll receive 1 kit free! You can have the credits sent to you, or directly to the lucky recipient via email. Remember, we do not ship kits out when you purchase your gift certificates, the recipient must build their own kit before we ship so that they get the products that are perfect for them!


Can I cancel my order after I place it?

Once an order has been sent to our warehouse, it cannot be cancelled. All orders are final once they have been placed.

Can I get a refund for my kit or gift certificate?

In order to maintain affordability of our sample kits for all of our members, we do not offer refunds on kits that have been ordered. We also cannot offer refunds for gift certificates once they have been purchased. All orders are final.

Can I return my kit?

We cannot accept any returned products or kits from our members for health and safety reasons.

I have not received my order. What should I do?

If you have not received your order within 14 days of ordering, please contact our team at for assistance.

I got my kit but there is a missing or damaged product. What should I do?

If your kit was damaged or you were missing a sample from your kit, please contact our team at for assistance.


You still haven’t answered my question or your site isn’t working for me. What should I do?
If you have any other questions or concerns, please email our team at at any time. We will work to get back to you as soon as we can!