FREQUENTLY ASKED QUESTIONS
Why can I only select one sample from each brand in my kit?
Why can I only select one of each sample?
How often do you get new samples?
Why can I only purchase one kit per month?
Why do you have monthly kits if they are all different?
Do you have subscriptions for your kits?
Is there a “best” day of the month to buy my kit?
When does my kit ship?
We ship on demand as fast as we can. This means the day after you buy your kit, it is being built for you and shipped out.
How much does shipping cost?
We know how much of a pain shipping costs can be, so shipping is FREE for all BeautyArmy Sample Kits!
How long does it take for a kit to ship?
We ship from our warehouse in Northern California with USPS. The average shipping time is four days with orders being delivered to the East Coast taking slightly longer. Orders can take longer if ordered around the first of the month due to processing of pre-ordered kits. If your kit takes longer than 14 days from when you ordered it to reach you, please email our team at firstname.lastname@example.org. Kits shipped outside the continental US may take longer to arrive.
Can I track my kit once it is shipped?
Once our team has processed your kit, you will receive an email letting you know that your kit has shipped. There will be a USPS tracking number in that email for you to follow your kit’s journey.
Where do you ship?
Currently, we only ship within the United States of America. We are hoping to expand in the near-future.
GIFT CERTIFICATES & CREDITS
How do I use my gift certificates or credits?
If you have received a gift certificate or any credits for BeautyArmy, they will appear on your account page. They will also be at the bottom of your cart, and at the top of your checkout window – simply click on the coupon you wish to apply to receive the specified discount.
How do I purchase gift certificates?
Gift certificates are available for purchase here. You can purchase credits for 1, 3, 6 or 12 kits. If you purchase 6 or 12 kits, you’ll receive 1 kit free! You can have the credits sent to you, or directly to the lucky recipient via email. Remember, we do not ship kits out when you purchase your gift certificates, the recipient must build their own kit before we ship so that they get the products that are perfect for them!
REFUNDS, RETURNS, CANCELLATIONS, OR MISSING PRODUCT
Can I cancel my order after I place it?
Once an order has been sent to our warehouse, it cannot be cancelled. All orders are final once they have been placed.
Can I get a refund for my kit or gift certificate?
In order to maintain affordability of our sample kits for all of our members, we do not offer refunds on kits that have been ordered. We also cannot offer refunds for gift certificates once they have been purchased. All orders are final.
Can I return my kit?
We cannot accept any returned products or kits from our members for health and safety reasons.
I have not received my order. What should I do?
If you have not received your order within 14 days of ordering, please contact our team at email@example.com for assistance.
I got my kit but there is a missing or damaged product. What should I do?
If your kit was damaged or you were missing a sample from your kit, please contact our team at firstname.lastname@example.org for assistance.
You still haven’t answered my question or your site isn’t working for me. What should I do?
If you have any other questions or concerns, please email our team at email@example.com at any time. We will work to get back to you as soon as we can!